Professional Services
At some point your website needs hands on it, and judging who should do that work is hard. These are the four Professional Services we sell. Your site or your server does not have to live on our infrastructure to use any of them.
Hosted here or hosted anywhere Scoped in writing, priced first Monthly reports in plain language
The page behind each one has the plans, the prices and the scope. Or tell us what’s giving you headaches and we’ll scope a plan around it.
A person checks every WordPress core and plugin update before it reaches your site. We scan for malware every day and remove it at no extra charge, and uptime is monitored around the clock.
From $100/mo · billed monthly
If you already run production Linux servers, we watch, patch, harden and fix them, and an engineer investigates the alert instead of filing it for the morning. Your servers can run here or anywhere we can reach the operating system.
From $199/mo · larger multi-server setups quoted separately
New builds, redesigns, WooCommerce stores, and custom plugins and modules. The engineers who build your site are the ones who maintain it afterwards.
$120/hr · retainers $90–$110/hr · typical builds $2,000–$5,000
SEO, paid search and analytics, with the tracking set up and checked before a campaign spends anything. The monthly report is about leads and sales, not impressions.
Custom-quoted · retainer or project · the scoping consultation is free
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Emergency malware removal and emergency server support are one-time engagements at a flat $199 per incident, no plan required. Each carries its own written money-back guarantee, printed where you buy it.
A call about what you run and what you need covered. The scoping consultation is free.
Every engagement is custom-quoted and scoped in writing before work begins.
We take access, record where your setup stands today, and get on with it. Once a month you get a report of what changed and why, in plain language.
The people doing this work are the same systems engineers who run our hosting. So the operating system, the web server and the website are not three companies’ problems. It is also why we can work on a server we do not host.
No. Your site or your server can live on our infrastructure or somewhere else entirely. Many clients pair these services with our hosting so one team is accountable for both, but that is a choice. Start with a scoping call and we’ll scope the work to where your site or server lives today.
Website Care and Server Administration are billed month to month. Cancel from the client portal. Hosting needs 7 days’ notice before your renewal date; Professional Services need 60 days. Development and marketing projects are scoped and priced per project, and you approve the scope before anything is billed.
The 30-day money-back guarantee applies to hosting (Shared Web Hosting and Managed WordPress Hosting), not to Professional Services. Professional Services are backed by our satisfaction guarantee, subject to the applicable service terms. The two emergency engagements carry their own written guarantees, printed beside the button where each one is sold.
Professional Services
We’ll look at what you’re running and come back with a written scope and a price.
